TOP vehicle and agro-equipment 3S dealer, Duly Holdings Limited, won big at the recently held annual Marketers Association of Zimbabwe (MAZ) National Exceptional Marketers awards.
A leading Zimbabwean Motor Company which is well-known for its expertise in the retailing of Ford Vehicles, UD trucks and a range of other Vehicles brands Duly’s was accorded the Gold award for Best Customer Experience of the Year and another Gold award for the best Social Media and Digital Marketing Campaign of the Year 2023.
For Duly’s, the latest awards are testament to the company’s longevity in the cut-throat automobile retailing sector in which they remain a leading player.
“We are thrilled to share the wonderful news of our recent achievements and are honoured to have received two prestigious Gold awards at the esteemed Marketers Association Awards on 29th September 2023,” said the Duly’s Managing Director, Taurai Cosmas Marimo.
“First and foremost, we are humbled to have been recognised with the Gold award for Best Customer Experience of the Year. Serving our customers is our raison d’être, that’s what keeps us awake during the day and to be awarded this means we are doing something right and would like to keep on improving. This esteemed accolade underscores our steadfast dedication to delivering exceptional service and ensuring that our customers have an outstanding experience throughout their journey with us.
“It serves as a testament to our commitment to consistently surpassing customer expectations and providing memorable interactions at every step,” said the Managing Director.
He added that Duly’s is immensely proud to have also received the Gold award for the best Social Media and Digital Marketing Campaign of the Year 2023, emanating from the constant and productive interactions that Duly’s Marketing team has with the diverse customers and other stakeholders online.
“This recognition highlights our innovative approach and strategic efforts in leveraging digital platforms to engage and connect with our valued customers. It reflects our commitment to staying at the forefront of digital trends and providing impactful experiences through our online presence.
“We extend our heartfelt gratitude to all our stakeholders, including our cherished customers, talented team members, and supportive partners. These remarkable achievements would not have been possible without your trust, collaboration, and unwavering support.
“We remain committed to innovation, continuous improvement, and raising the bar in customer satisfaction.
“Once again, we express our sincere appreciation for your trust and loyalty. We are excited to continue serving you and delivering the highest level of service that you deserve,” Duly’s said in a statement.
Duly Holdings Limited began trading in 1896, in Bulawayo as a bicycle dealer and then grew to become a renowned dealership in Ford motor vehicles before later extending its retail portfolio to include tractors, combine harvesters and other agricultural equipment which are key to its Duly’s AgriQuip division.