ZB unveil an international virtual service centre

Diversified financial services group, ZB Holdings unveiled the International Virtual Service Centre (IVSC) this morning in Harare.

The IVSC is a paperless service which makes use of digital platforms to transact. Customers can access the bank’s services virtually through a phone call, email, whatsapp or message.

Speaking at the launch, ZB Group Chief Executive Officer Mr Shepherd Fungura informed stakeholders that the bank’s mission is to guarantee service every time of the day.

“We have therefore made a deliberate effort to go above and beyond to make sure that our clients can reach us 24/7. 365 days a year through our IVSC”, said Mr Fungura.

The bank has embraced technology and is churning out innovative products that are in tandem with global trends and the country’s National Development Strategy 1 (NDS1). The NDS1 runs from 2021 to 2025. In 2020, the internet penetration rate in Zimbabwe was 59,1 percent and the Government intends ramp up the penetration rate by over 15 percent in the next two years. Further, the mobile penetration rate is expected to grow from 94,2 percent to 100 percent by 2025.

The service offers the bank’s customers a one stop shop where customers virtually access banking, insurance and investments services round the clock.

Customer queries can be attended to on the IVSC.

The service provides underwriting and claims services for the ZB Cash Funeral.

The bank has opened toll free numbers in order to ensure seamless service to its diverse clientele base.

John Tanyanyiwa

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