ZB unveil an international virtual service centre

Diversified financial services group, ZB Holdings unveiled the International Virtual Service Centre (IVSC) this morning in Harare.

The IVSC is a paperless service which makes use of digital platforms to transact. Customers can access the bank’s services virtually through a phone call, email, whatsapp or message.

Sponsor Logo

Rainbow Hotels — Experience Luxury Across Zimbabwe

Rainbow Hotels continues to redefine hospitality standards in Zimbabwe, offering world-class accommodation, fine dining, and modern conference facilities in Harare, Bulawayo, and Victoria Falls.

Whether for business or leisure, Rainbow Hotels delivers unmatched comfort, exceptional service, and a truly premium guest experience tailored to modern travellers.

Book Now
Sponsored Content

Speaking at the launch, ZB Group Chief Executive Officer Mr Shepherd Fungura informed stakeholders that the bank’s mission is to guarantee service every time of the day.

“We have therefore made a deliberate effort to go above and beyond to make sure that our clients can reach us 24/7. 365 days a year through our IVSC”, said Mr Fungura.

The bank has embraced technology and is churning out innovative products that are in tandem with global trends and the country’s National Development Strategy 1 (NDS1). The NDS1 runs from 2021 to 2025. In 2020, the internet penetration rate in Zimbabwe was 59,1 percent and the Government intends ramp up the penetration rate by over 15 percent in the next two years. Further, the mobile penetration rate is expected to grow from 94,2 percent to 100 percent by 2025.

The service offers the bank’s customers a one stop shop where customers virtually access banking, insurance and investments services round the clock.

Customer queries can be attended to on the IVSC.

The service provides underwriting and claims services for the ZB Cash Funeral.

The bank has opened toll free numbers in order to ensure seamless service to its diverse clientele base.

John Tanyanyiwa

39 thoughts on “ZB unveil an international virtual service centre”

  2. Good web site! I truly love how it is easy on my eyes and the data are well written. I am wondering how I could be notified whenever a new post has been made. I’ve subscribed to your RSS which must do the trick! Have a nice day!

  4. Thank you for your post. I really enjoyed reading it, especially because it addressed my issue. It helped me a lot and I hope it will also help others.

  6. One Click Vids is a content guru! It’s amplified my YouTube and TikTok engagement and turned affiliate promotions into a lucrative opportunity. Jump on board—affordable and incredibly intuitive!

  7. This is valuable knowledge for my crowd, so I’ll share this article and you should probably get some new readers. It’s a step up from anything else I’ve seen discussing this topic. TY for the inspired opinion!

  13. Good web site! I truly love how it is easy on my eyes and the data are well written. I am wondering how I could be notified whenever a new post has been made. I’ve subscribed to your RSS which must do the trick! Have a nice day!

  24. Simply desire to say your article is as astounding. The clearness on your put up is simply cool and that i could suppose you’re a professional on this subject. Well with your permission let me to grasp your RSS feed to stay up to date with approaching post. Thank you a million and please keep up the gratifying work.

  39. Hey, I think your site might be having browser compatibility issues.

    When I look at your website in Safari, it looks fine but when opening in Internet
    Explorer, it has some overlapping. I just wanted to give you a quick heads up!
    Other then that, very good blog!

Comments are closed.

Business

Zimbabwe Launches Presumptive Rental Income Tax to Boost Revenue and Formalize Commercial Property Sector

Zimbabwe has introduced a Presumptive Rental Income Tax, effective January 1, 2026, targeting property owners, tenants, agents, and the general public involved in commercial property leasing. This landmark tax policy aims to broaden the country’s tax base and improve compliance in the rental market, which has historically been a challenge for the Zimbabwe Revenue Authority […]

Read More
Business

Export Surge, Policy Muscle, Global Reach, Zimbabwe’s 2026 Trade Power Push

Story By Aldridge Dzvene Zimbabwe’s export sector is entering 2026 with measurable momentum, and from an economic perspective, the significance goes beyond rising figures. What is unfolding is a structural repositioning of exports from a passive outcome of production into an active instrument of macroeconomic strategy under President Emmerson Dambudzo Mnangagwa’s administration. The alignment of […]

Read More
Business

Zimbabwe Achieves Single-Digit Inflation Milestone

The Reserve Bank of Zimbabwe (RBZ) has achieved a significant milestone, with the country’s year-on-year inflation rate falling to a single-digit figure of 4.1% in January 2026, marking the first time this has been achieved since 1997. This notable accomplishment is a testament to the effectiveness of the RBZ’s policy structures and the support of […]

Read More