President Emmerson Mnangagwa has been a strong advocate of university innovation hubs and the development of technology in the country. He emphasizes the role of universities in driving economic growth and industrialization through innovation and research. Under his leadership, the government has established innovation hubs and incubation centers at various universities, including the Bindura University of Science Education (BUSE), to promote entrepreneurship, innovation, and enterprise development.
The BUSE innovation hub, responsible for various innovations and research projects, has introduced the Chiringa Dashboard to improve and monitor service delivery. This dashboard is an information management tool that monitors, analyzes, and visually displays key indicators, metrics, and fundamental data for decision-making. Key features of the Chiringa Dashboard include performance tracking, service delivery assessment, citizen engagement, transparency and accountability, and identifying gaps in service delivery.
The dashboard has been introduced ahead of the June 30, 2024, deadline for local authorities in Zimbabwe to submit their master plans. These master plans are a requirement of the government’s blueprint for service delivery, which aims to modernize the operations of local authorities and achieve an upper-middle-income economy by 2030. This makes the Chiringa Dashboard the preferred choice for local authorities in Zimbabwe to monitor and improve service delivery.
The Chiringa Dashboard allows for real-time monitoring and tracking of performance metrics, enabling data-driven decision-making. It assesses service delivery across various sectors and identifies areas for improvement. The dashboard facilitates citizen involvement in service delivery monitoring, ensuring that citizen concerns and feedback are integrated into the decision-making process. By providing a transparent and publicly accessible platform, the dashboard promotes accountability among service providers and encourages them to improve their performance. The Chiringa Dashboard helps in identifying gaps in service delivery and provides insights for addressing them effectively.
Local authorities can adopt the Chiringa Dashboard to monitor and improve service delivery in their areas. City councils or municipalities can customize the dashboard to track performance metrics and service delivery in areas like waste management, road maintenance, public health services, water and sanitation, education and healthcare facilities, public safety and security, infrastructure development, and community engagement and participation.
By adopting the Chiringa Dashboard, local authorities can enhance transparency and accountability, improve citizen engagement and participation, identify areas for improvement and make data-driven decisions, optimize resource allocation and service delivery, and strengthen collaboration and coordination among departments and stakeholders.
In summary, the Chiringa Dashboard’s ability to track performance metrics, engage citizens, and enable data-driven decision-making aligns with the government’s goals for modernizing local authorities. This initiative supports the Second Republic’s “Call to Action-No Compromise to Service Delivery” blueprint in pursuit of Vision 2030 goals.
